Synopsis

We are looking for a friendly, organised, and professional Medical Receptionist to be the first point of contact for patients at a medical practice or healthcare facility. You will manage appointments, assist patients with enquiries, handle administrative tasks, and ensure the reception area operates smoothly and efficiently.

Key Responsibilities

Welcome and assist patients in a professional and friendly manner
Answer phone calls, emails, and patient enquiries
Schedule, confirm, and manage patient appointments
Register new patients and maintain accurate patient records
Process medical aid information and assist with billing and payments
Liaise with doctors, nurses, medical specialists, and healthcare providers
Handle patient documentation and maintain confidentiality
Submit or assist with medical claims where required
Manage the reception area and general administrative duties

Qualifications / Minimum Requirements

Matric certificate (minimum requirement)
Medical receptionist, healthcare administration, or related qualification is advantageous
Previous experience in a medical practice or healthcare environment is preferred
Knowledge of medical terminology and medical aid procedures is advantageous
Strong communication and customer service skills
Excellent organisational and administrative abilities
Proficiency in Microsoft Office and medical practice management systems
High level of confidentiality and professionalism