Location:

Pinelands

Employment Type:

Full-Time

Renumeration: R13 000, plus R1000 shift allowance

About the Role

We are seeking experienced and results-driven Lead Generation Specialists to join our 24/7 customer engagement team. This role combines advanced customer support responsibilities with proactive lead generation and sales qualification activities for an international market.

As a Lead Generation Specialist, you will handle escalated customer inquiries, nurture prospective clients, identify sales opportunities, and support business growth through high-quality customer interactions.

The ideal candidate is an excellent communicator with strong problem-solving skills, sales acumen, and the ability to build rapport with customers and prospects.

Key Responsibilities

Customer Support

Manage escalated customer queries that require advanced problem-solving and decision-making.
Resolve complex customer concerns while maintaining a high level of customer satisfaction.
Act as a point of contact for Customer Service Agents when assistance is required.
Document customer interactions accurately within CRM and support systems.
Identify recurring customer issues and provide recommendations for process improvements.
Ensure adherence to service-level agreements (SLAs) and quality standards.

Lead Generation & Sales Support

Conduct outbound prospecting activities through phone, email, and other communication channels.
Qualify inbound and outbound leads based on established criteria.
Schedule appointments and meetings for Sales Consultants or Account Executives.
Build and maintain relationships with prospective customers.
Maintain accurate lead and opportunity records within CRM systems.
Follow up consistently with prospects to move them through the sales pipeline.
Meet individual and team lead generation and conversion targets.

Minimum Requirements

Grade 12 / Matric certificate.
Minimum 2 years' experience in a customer service, lead generation, telesales, or call centre environment.
Excellent verbal and written English communication skills.
Strong customer engagement and relationship-building abilities.
Experience working with CRM systems.
Strong organisational and time-management skills.
Ability to handle difficult customer situations professionally and effectively.
Comfortable working towards performance and lead generation targets.
Availability to work rotational shifts.

Preferred Qualifications

Experience supporting international customers or clients.
Experience in B2B/B2C lead generation.
Knowledge of sales methodologies and customer qualification frameworks.
Previous mentoring or coaching experience within a call centre environment.
Experience with CRM platforms.

What We Offer

Competitive salary with shift allowance.
Ongoing training and professional development.
Career progression opportunities into Team Lead, Business Development, Sales, or Account Management roles.
Dynamic and collaborative work environment.

Working Hours

This position operates within a 24-hour customer engagement environment supporting clients and customers across various time zones.

Successful candidates must be willing to work rotational shifts, including:

Day shifts
Evening shifts
Overnight shifts
Weekends
Public holidays

Shift schedules will be provided in advance and aligned with operational requirements.

How to Apply

If you have a passion for customer engagement, enjoy building relationships, and thrive in a target-driven environment, we encourage you to apply.

Please submit your CV together with a brief motivation outlining your relevant customer service and lead generation experience.