An established food company is seeking a Key Account Manager (Foodservice) to manage, grow, and retain key national and regional foodservice accounts, focusing on driving sales growth, building strong customer relationships, negotiating effectively, and ensuring high levels of service delivery across all assigned accounts.

Key Responsibilities

Sales & Commercial Performance

Achieve sales budgets, turnover, margin, and profitability targets
Develop and implement growth strategies aligned to business objectives
Act as the primary communication link between customers and the business
Prepare weekly and monthly sales, margin, and performance reports
Identify risks to budget achievement and recommend corrective actions

Key Account Management

Build and maintain strong long-term customer relationships
Understand customer needs and operational challenges
Provide tailored solutions to support mutual growth
Resolve queries and manage complaints to ensure service excellence

Operations & Supply Chain

Ensure accurate and timely delivery of products
Manage returns, claims, and stock availability
Monitor stock levels across depots and distribution centres
Support forecasting and replenishment planning
Drive process improvements for operational efficiency

Reporting & Market Intelligence

Compile regular forecasts and key account reports
Analyse market trends and competitor activity
Identify opportunities for SKU expansion and portfolio growth
Negotiate pricing, promotions, and listings in line with strategy

Team Leadership

Manage and support sales representatives
Monitor performance and provide regular feedback
Promote a collaborative and high-performance culture

Key Performance Areas

Key account sales growth and profitability
Customer retention and satisfaction
Forecast accuracy and stock management
Successful negotiation outcomes
Growth of existing and new business within accounts

Requirements

3–5 years’ FMCG Key Account Management experience
Willingness to travel locally
Seafood or foodservice industry experience advantageous
Strong understanding of foodservice channels advantageous

Qualifications

Matric (Grade 12)
Degree in Sales or Marketing (required)
SAP or similar ERP system proficiency

*ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED*