Junior Flight Operations Clerk

Role Overview

The role forms part of a 24/7/365 aviation operation, supporting flight operations and ensuring that all necessary arrangements are in place for aircraft, crew and passengers. The successful candidate will primarily work remotely from home but will occasionally be required to travel to Lanseria Airport (FALA) to assist with ground handling and operational requirements. This is a fast-paced and demanding environment that requires someone who can remain calm under pressure, think creatively and go the extra mile to get the job done.

Responsibilities

Duties & Responsibilities

Coordinate overflight and landing permissions worldwide. Arrange aircraft ground handling and related services. Coordinate aircraft fuel requirements. Assist with flight planning. Prepare flight cost estimates. Coordinate crew and VIP passenger (PAX) arrangements worldwide. Assist with ground handling operations at Lanseria Airport (FALA). Monitor and follow up on flight-related operational requirements. Communicate with clients, suppliers, ground handlers and other aviation service providers. Provide operational support to ensure flights run smoothly and efficiently. Work both independently and as part of the Operations team. Respond quickly and effectively to changing operational requirements and unexpected situations. Maintain accurate records and operational documentation. Communicate regularly through Microsoft Teams, WhatsApp, Signal, Outlook and other relevant platforms.

Working Hours

The Operations department operates 24 hours a day, 365 days a year. The successful candidate must be willing and able to work according to a roster, including weekends, public holidays, night shifts and irregular working hours. Approximately 45 hours per week, depending on the roster. Occasional overtime, potentially up to approximately 55 hours per week. This is not a conventional Monday-to-Friday office position.

Requirements

Desired Experience & Qualification

South African citizen. Reside within approximately 45 km of Lanseria Airport. Own private transport. Valid driver's licence. No criminal record. Computer literate with good working knowledge of Microsoft Excel, Microsoft Word, Microsoft Teams, Outlook, WhatsApp and Signal. Good communication and organisational skills. Able to work independently as well as within a team. Able to remain calm and effective in a highly pressured environment. Willing to work weekends, public holidays and night shifts according to a roster. Strong interest in aviation and flight operations. Currently studying towards a PPL or CPL, Flight Following qualification, Logistics qualification, Matric with Mathematics, Science and Geography, previous travel or aviation experience, operations experience and foreign language skills are advantageous.

Personal Attributes

Positive and enthusiastic. Passionate about aviation. Proactive and willing to go the extra mile. Able to think outside the box. Adaptable and flexible. Highly organised and detail-oriented. Able to work effectively under significant pressure. A strong communicator. Reliable and responsible. Comfortable working unusual hours. Capable of making decisions and solving problems independently. A team player who can also work autonomously.

Remote Working Requirements

The successful candidate will primarily work from home after completing initial training. Reliable Wi-Fi/internet access, a quiet and suitable workspace, a suitable environment for operational calls and communications, and a smartphone capable of using Microsoft Teams are required. The company will provide a laptop, additional computer screen and telephone access through Microsoft Teams.

Training

Approximately 2–3 weeks of initial training at a location near Lanseria Airport. Training will be provided by the company; food and refreshments will be provided; the trainee is responsible for travel costs.

Employment Conditions

Permanent position. 6-month probation period. 24/7/365 operational environment. Roster-based working hours. South African citizens only. Start date: As soon as possible.