Role Overview

121talent Pty Ltd is hiring a IT Support Technician in Durban. The role is suited to someone who can bring discipline, judgement and steady execution to building, supporting or improving systems that people rely on every day.

Key Responsibilities

Support the team by managing manage and resolve IT support tickets within SLA timeframes.
Take responsibility for the core day-to-day work expected of a IT Support Technician.
Work with colleagues, customers or suppliers to keep work moving and issues visible.
Keep records, updates and handovers clear so decisions can be made with confidence.
Maintain a professional standard of delivery, communication and follow-through.

Requirements

Enough hands-on experience to understand the pace and standards of it work.
Clear communication and the confidence to work with different stakeholders.
Sound judgement, ownership of assigned work and willingness to solve problems properly.
Comfort with the systems, tools or technical platforms mentioned in the source role.