Role Overview

This IT Service Desk Manager opportunity in Johannesburg gives the right candidate a chance to work in it with clear responsibilities and visible impact.

Key Responsibilities

Keep momentum on ownership of all service requests, incidents and problems logged with the group IT Service Desk.
Take ownership of Customer IT support in the organization.
Take ownership of Managing vendor relationships as it depends on daily operational needs Creation, distribution and reviewing survey feedback to improve services, ...
Take responsibility for the core day-to-day work expected of a IT Service Desk Manager.
Work with colleagues, customers or suppliers to keep work moving and issues visible.

Requirements

Relevant experience in it or a closely related field.
Good planning habits, attention to detail and reliable follow-through.
Comfort working to agreed standards while adapting when operational needs change.
Comfort with the systems, tools or technical platforms mentioned in the source role.