IT Operations Manager

Role Overview

Lead IT operations across infrastructure, networking, cloud platforms and end-user technology environments. Ensure operational stability, security, service delivery and governance while balancing strategic oversight with hands-on technical expertise.

Key Responsibilities

• Lead and oversee enterprise infrastructure, networking and operational technology environments.
• Manage network architecture, connectivity, segmentation and security controls.
• Ensure reliability, availability and performance of infrastructure and cloud environments.
• Oversee cloud platforms and drive infrastructure-modernisation initiatives.
• Manage internal IT service delivery, support processes and service-level performance.
• Administer identity and access-management solutions, including Microsoft 365 and Active Directory environments.
• Lead incident management, root-cause analysis and corrective-action processes.
• Maintain disaster recovery, business continuity, backup and recovery capabilities.
• Drive governance, risk-management, compliance and security initiatives.
• Support development and DevOps teams through stable and well-governed environments.
• Lead vendor relationships, contract management, budgeting and cost optimisation.
• Establish operational reporting, performance metrics and continuous-improvement programmes.

Experience and Technical Skills

• Degree in Information Technology, Computer Science, Networking or a related field.
• Relevant certifications advantageous.
• Six to ten years' experience in IT infrastructure, networking, cloud or operations.
• At least two to three years' experience leading technical teams.
• Experience managing enterprise-scale technology environments, IT service delivery and operational management.
• Experience in regulated or compliance-driven environments and managing vendors, service providers and operational budgets.
• Enterprise networking, network architecture, firewall administration and network security.
• Microsoft Azure, AWS or similar cloud platforms; Microsoft 365 administration; Active Directory and Microsoft Entra ID.
• Endpoint management, incident management, root-cause analysis, disaster recovery and business continuity planning.
• IT governance, risk and compliance, infrastructure monitoring, performance management, operational reporting, service metrics and change management.