Introduction

An established organisation is seeking a IT Operations Manager to join its team in Mashishing. This role joins a technology team focused on reliable delivery and continuous improvement. The position offers the opportunity to work on meaningful systems, applications, infrastructure, or digital services depending on the portfolio and team structure.

The role is positioned within a structured environment where delivery quality, stakeholder communication, and practical problem-solving are valued. The successful candidate will be expected to work with appropriate urgency, maintain quality standards, and support a collaborative delivery culture while contributing to business-facing outcomes.

Duties & Responsibilities

The successful candidate will contribute across solution delivery, support, optimisation, and stakeholder engagement within a structured IT environment.

Prepare executive-ready updates, summaries, and recommendations where required.
Lead or coordinate delivery across projects, systems, architecture, teams, or product workstreams depending on the portfolio.
Manage risks, dependencies, escalations, and cross-functional communication throughout delivery cycles.
Support continuous improvement initiatives that strengthen delivery predictability, system value, and team capability.
Review solution quality, documentation, governance requirements, and service performance indicators.
Define priorities, align stakeholders, and ensure delivery outputs meet agreed timelines, quality expectations, and business objectives.
Translate strategic requirements into practical plans, roadmaps, implementation steps, or technical standards.
Provide technical or functional direction to team members and support structured decision-making.

This role will also require disciplined communication, documentation accuracy, and a practical approach to balancing delivery quality with operational timelines.

Desired Experience & Qualification

Applicants should bring a solid technical foundation together with the ability to work in a structured, deadline-driven environment.

Relevant diploma or degree in Information Technology, Computer Science, Information Systems, Software Development, Engineering, or a related discipline.
Proven ability to manage delivery priorities, coordinate stakeholders, and guide implementation or support outcomes.
Comfortable with governance, reporting, planning, and structured communication at cross-functional or leadership level.
Good working knowledge of documentation standards, structured problem-solving, and stakeholder communication.
Typically suited to candidates with 8+ years relevant experience, including leadership, planning, or broader delivery accountability.