Introduction

An established organisation is seeking a IT Graduate - SaaS Platform to join its team in King William's Town. This role supports a business that is investing in platform stability, product delivery, and stronger digital capability. The position offers the opportunity to work on meaningful systems, applications, infrastructure, or digital services depending on the portfolio and team structure.

The successful candidate will work with technical and non-technical stakeholders and will contribute to solutions that improve business efficiency, user experience, and operational resilience. The successful candidate will be expected to work with appropriate urgency, maintain quality standards, and support a collaborative delivery culture while contributing to business-facing outcomes.

Duties & Responsibilities

The position requires a balance of technical execution, documentation discipline, and effective collaboration across teams.

Work with internal stakeholders, service providers, and project teams on upgrades, enhancements, and issue resolution.
Assist with deployments, configuration changes, patching, backup checks, and recovery readiness.
Maintain documentation for environments, processes, access control, and change activities.
Review logs, alerts, and technical performance metrics to identify trends and improvement opportunities.
Monitor environments, investigate incidents, and implement corrective actions or preventative improvements.
Follow change management, security, and operational governance requirements consistently.

This role will also require disciplined communication, documentation accuracy, and a practical approach to balancing delivery quality with operational timelines.

Desired Experience & Qualification

Applicants should bring a solid technical foundation together with the ability to work in a structured, deadline-driven environment.

Relevant diploma or degree in Information Technology, Computer Science, Information Systems, Software Development, Engineering, or a related discipline.
Exposure to infrastructure, cloud, networking, security, monitoring, administration, or environment support relevant to the role.
Understanding of operational controls, technical troubleshooting, and change management discipline.
Good working knowledge of documentation standards, structured problem-solving, and stakeholder communication.
Suitable for graduates or early-career candidates seeking practical exposure in a structured IT environment.