Internal Sales Co-ordinator – Industrial Equipment

Job Description:
A well-established company in the industrial equipment sector is looking for a proactive and customer-focused Internal Sales Co-ordinator to join their team. The successful candidate will play an important role in supporting sales activities by assisting customers, processing orders, and helping the sales team achieve overall targets. This position is ideal for someone who enjoys working with clients, has strong organisational skills, and is comfortable handling multiple sales-related tasks in a fast-paced environment.

Key Responsibilities

• Respond to customer enquiries via telephone, email, and other communication channels in a professional and timely manner.
• Identify customer requirements and recommend suitable products or solutions.
• Follow up on quotations, orders, and prospective opportunities to help convert enquiries into confirmed sales.
• Provide support to the external sales team by coordinating information, quotations, and customer requirements.
• Develop a good understanding of the company’s product range and remain informed about industry developments and competitor activity.
• Process customer orders accurately and ensure orders are fulfilled efficiently.
• Identify opportunities to promote additional products or services to customers.
• Maintain positive relationships with customers through effective communication and service.
• Assist customers with product-related queries and address any concerns or issues that may arise.
• Keep detailed and accurate records of customer interactions, leads, quotations, and sales activities.
• Support the branch and sales team in meeting overall sales objectives.

Minimum Requirements

• Matric certificate (essential).
• Previous experience in an internal sales, sales support, or customer sales role, preferably within a technical or industrial environment.
• Good understanding of equipment, machinery, or similar technical products is advantageous.
• Strong verbal and written communication skills.
• Customer-focused with the ability to identify needs and recommend suitable solutions.
• Comfortable working with sales or CRM systems to track enquiries, opportunities, and customer information.
• Self-motivated with the ability to work both independently and as part of a team.
• Strong organisational and time management abilities.
• Adaptable and able to respond to changing customer demands and market conditions.
• Knowledge of industry standards, safety considerations, or technical applications will be beneficial.
• Professional approach when dealing with clients and representing the business.