Introduction

Our client is seeking an Inbound Customer Service Consultant to join their growing contact centre team in Cape Town. This role focuses on delivering exceptional customer support through inbound communication channels. The successful candidate will assist customers with enquiries, provide accurate information, and ensure that issues are resolved efficiently. The environment is fast-paced and requires strong communication skills, patience, and the ability to handle a high volume of interactions. The role is ideal for someone who enjoys helping customers and solving problems. Candidates who demonstrate professionalism, empathy, and attention to detail will thrive in this position.

Duties & Responsibilities

Handle inbound customer enquiries via phone, email, or chat.
Provide accurate product or service information to customers.
Resolve customer complaints and escalate complex issues when necessary.
Capture customer information accurately within CRM systems.
Maintain high service standards and meet performance targets.
Follow company processes and compliance guidelines.

Desired Experience & Qualification

Matric or equivalent qualification required.
1–3 years call centre or customer service experience.
Excellent verbal and written communication skills.
Ability to work in a fast-paced contact centre environment.
Basic computer literacy and CRM system experience.