ICT Business Analyst

Role Overview

Support business transformation, process improvement and technology initiatives in an operational environment covering manufacturing, supply chain, logistics, distribution, inventory and customer service.

Requirements and Experience

• Relevant degree or equivalent qualification in Business Analysis, Information Systems, Information Technology, Commerce, Supply Chain Management, Industrial Engineering or a related discipline.
• Minimum five years' experience as a Business Analyst.
• Experience in FMCG, manufacturing, supply chain, logistics, distribution or a similar operational environment.
• Experience gathering, analysing and documenting business requirements; mapping and improving business processes; and supporting ERP implementations, migrations, enhancements or enterprise-system projects.
• Experience facilitating workshops, working with stakeholders across business functions and supporting User Acceptance Testing.
• Strong business-analysis, requirements-management, analytical, problem-solving, communication, stakeholder-engagement, documentation and organisational skills.
• Experience with Microsoft Dynamics 365 Business Central, SAP Business One, WMS, TMS, Power BI, process automation, systems integration, data migration or digital transformation is advantageous.
• Relevant business-analysis, Agile, Scrum, Lean Six Sigma, PMP or PRINCE2 certification is advantageous.
• Valid driver's licence and reliable transport; willingness to travel between manufacturing facilities, warehouses, distribution centres and offices.

Responsibilities

• Engage stakeholders to understand business needs, challenges and improvement opportunities.
• Gather, analyse, validate and document business and functional requirements.
• Develop and maintain business-requirements documents, functional specifications, user stories, acceptance criteria, process maps, business rules, use cases and reporting requirements.
• Facilitate workshops and requirements-gathering sessions.
• Maintain traceability between business requirements, solution design, testing and delivery.
• Analyse and improve business processes, identify inefficiencies and recommend practical automation opportunities.
• Support ERP implementation, migration, enhancement and optimisation initiatives.
• Work with implementation partners, service providers and internal ICT teams.
• Support supply chain, manufacturing, production planning, warehousing, distribution, logistics, inventory, sales and customer-service initiatives.
• Gather reporting requirements and support business intelligence and reporting initiatives.
• Document integrations, interfaces, business rules and data flows.
• Support data migration, validation and reconciliation.
• Develop test scenarios and scripts, coordinate UAT, and track defects and issues.
• Develop process documentation, user guides and training materials.
• Support user adoption, benefits realisation, project planning, risk identification and issue management.
• Build stakeholder relationships, communicate complex concepts clearly and provide progress reporting.