About the Role

We are looking for a friendly and professional Hotel Receptionist to be the first point of contact for our guests. You will provide exceptional customer service, manage front desk operations, and ensure every guest receives a welcoming and seamless experience from check-in to check-out.

What You’ll Do

Welcome guests and provide a warm, professional first impression
Manage guest check-ins, check-outs, and reservations
Handle enquiries, requests, and guest concerns efficiently
Process payments and maintain accurate guest records
Coordinate with housekeeping and other departments to support guest needs
Answer calls, emails, and provide information about hotel services
Maintain front desk procedures and ensure smooth daily operations

Requirements

Matric certificate (minimum requirement)
Hospitality qualification or front office experience (advantageous)
Previous customer service experience preferred
Excellent communication and interpersonal skills
Professional appearance and a positive attitude
Ability to work shifts, weekends, and public holidays
Knowledge of hotel systems or booking software (advantageous)

Key Skills

✔ Guest Relations

✔ Customer Service

✔ Reservations Management

✔ Communication Skills

✔ Administration

✔ Problem Solving

✔ Attention to Detail