Role Overview

Outside Capital is hiring a HOD: Operations (Contact Centre) - CPT in Cape Town. The role is suited to someone who can bring discipline, judgement and steady execution to contributing to a focused call centre team with practical day-to-day responsibility.

Key Responsibilities

Keep momentum on workforce Management, Quality Assurance, and Dialler Services.
Take ownership of across a vast contact centre ecosystem.
Take ownership of Provide strategic leadership and governance across all critical contact centre support functions, ensuring alignment with overall business objectives.
Take responsibility for the core day-to-day work expected of a HOD: Operations (Contact Centre) - CPT.
Work with colleagues, customers or suppliers to keep work moving and issues visible.

Requirements

A background that matches the practical demands of a HOD: Operations (Contact Centre) - CPT role.
A practical working style with the ability to prioritise when several tasks compete.
A professional approach to deadlines, service quality and daily priorities.