Role Overview

The Talent Room needs a Helpdesk Agent - (Pretoria) May 2026 who can step into a practical role in Tshwane (Pretoria). A key part of the work involves (Pretoria) May 2026 The Technical Support Agents provide friendly and efficient , as well as core advanced customer support through trouble shooting and timely first call resolutio.

Key Responsibilities

Support the team by managing calls that cannot be resolved are escalated appropriately.
Keep momentum on the call center operates daily from Monday to Sunday, between 7:00 AM and 10:00 PM.
Keep momentum on manage incoming calls by directing them to the appropriate departments, recording details accurately, and relaying clear messages as needed.
Take responsibility for the core day-to-day work expected of a Helpdesk Agent - (Pretoria) May 2026.
Work with colleagues, customers or suppliers to keep work moving and issues visible.

Requirements

A background that matches the practical demands of a Helpdesk Agent - (Pretoria) May 2026 role.
A practical working style with the ability to prioritise when several tasks compete.
A professional approach to deadlines, service quality and daily priorities.
Comfort with the systems, tools or technical platforms mentioned in the source role.