Role Overview

This Helpdesk Agent - CT May 2026 opportunity in CPT - CBD gives the right candidate a chance to work in call centre with clear responsibilities and visible impact.

Key Responsibilities

Take ownership of Calls that cannot be resolved are escalated appropriately.
Support the team by managing the call center operates daily from Monday to Sunday, between 7:00 AM and 10:00 PM.
Support the team by managing manage incoming calls by directing them to the appropriate departments, recording details accurately, and relaying clear messages as needed.
Take responsibility for the core day-to-day work expected of a Helpdesk Agent - CT May 2026.
Work with colleagues, customers or suppliers to keep work moving and issues visible.

Requirements

Relevant experience in call centre or a closely related field.
Good planning habits, attention to detail and reliable follow-through.
Comfort working to agreed standards while adapting when operational needs change.
Comfort with the systems, tools or technical platforms mentioned in the source role.