Healthcare Administrator

Role Overview

Support financial advisers and clients in Cape Town through accurate healthcare administration, claims processing and client servicing across medical aid, medical insurance and GAP cover.

Responsibilities

• Process and manage new medical-aid, medical-insurance and GAP-cover applications.
• Handle day-to-day administration and servicing for allocated clients.
• Process and manage medical-aid and GAP-cover claims.
• Respond to enquiries within agreed turnaround times and escalate complex queries through resolution.
• Keep documentation accurate, compliant and up to date.
• Maintain service standards that support client satisfaction and retention.
• Participate in training on product and regulatory updates.

Requirements

• At least three years of healthcare administration in South African financial services.
• Strong knowledge of medical aid schemes, medical insurance, GAP cover and employee benefits.
• Minimum NQF 4 qualification.
• Excellent Afrikaans and English communication.
• Accurate and detail-oriented under pressure, with strong record-keeping and client-relationship skills.