Head of Clinic / Matron

We are currently seeking a Head of Clinic/Matron to oversee the clinic's clinical management, nursing leadership, and operational efficiency.

Minimum Requirements:

• Registered Nurse (General) with SANC registration
• Additional qualification in Nursing Management / Health Services Management (advantageous)
• Minimum 5–8 years of nursing experience
• At least 3–5 years in a supervisory or management role
• Experience in a clinic, hospital, or healthcare facility environment.

Skills & Competencies

• Strong leadership and people-management skills
• Sound knowledge of clinical governance and healthcare legislation
• Excellent communication and interpersonal skills
• Strong organisational, planning, and problem-solving abilities
• Computer literacy (clinic management systems, MS Office)
• Ability to work under pressure and manage multiple priorities.

Key Responsibilities

Clinical Governance & Patient Care

• Oversee and maintain high-quality nursing and clinical care standards
• Ensure compliance with HPCSA, SANC, Department of Health, and internal policies
• Implement and monitor clinical protocols, infection control, and patient safety standards
• Handle clinical incidents, audits, and quality improvement initiatives
• Ensure patient confidentiality and ethical practice at all times

Leadership & Staff Management

• Lead, supervise, and support nursing and clinical staff
• Manage staff rosters, leave, performance reviews, and disciplinary processes
• Identify training needs and support continuous professional development
• Promote a positive, professional, and patient-centred work culture

Operational & Administrative Management

• Oversee daily clinic operations to ensure efficient patient flow
• Coordinate with doctors, allied health professionals, and support staff
• Manage clinic schedules, bed capacity (where applicable), and resource allocation
• Maintain accurate clinical records and reporting
• Participate in budgeting, stock control, and procurement of medical supplies

Compliance, Risk & Quality Management

• Ensure adherence to health and safety, infection prevention, and labour legislation
• Prepare for and participate in internal and external audits
• Manage risk, incidents, and complaints, ensuring corrective actions are implemented
• Monitor KPIs related to clinical outcomes, staff performance, and patient satisfaction

Stakeholder Engagement

• Act as the main clinical liaison between management, doctors, staff, and patients
• Address patient queries and complaints professionally and effectively
• Support management with operational planning and strategic initiatives