Our Client is looking for a Guest Experience Manager to lead service excellence across their travel or hospitality operation. This role focuses on delivering exceptional customer journeys, managing guest feedback, and ensuring service consistency across all touchpoints.

This position suits a customer-centric professional with a passion for hospitality and brand experience.

Job Description

Design and manage end-to-end guest experience strategies
Handle guest feedback, complaints, and service recovery
Train and coach staff on customer service standards
Monitor guest satisfaction metrics and online reviews
Collaborate with operations and marketing teams to enhance experience
Implement service improvement initiatives
Ensure brand and service consistency across locations

Qualifications & Experience

Qualification in Hospitality, Tourism, or Customer Experience
3–6 years’ experience in guest services or hospitality management
Strong interpersonal and communication skills
Experience managing customer feedback platforms
High emotional intelligence and service orientation

Salary Range: R380,000 – R500,000 per annum (CTC)

Please Note

Should you not receive feedback within two (2) weeks of your application, please consider your application unsuccessful.