Front Office Reception

Main Responsibilities

• Manage the reception area and welcome visitors professionally.
• Answer calls, take messages, respond to emails, and handle resident enquiries.
• Assist new residents with admissions, forms, welcome packs, vehicle discs, and village procedures.
• Coordinate communication through WhatsApp groups and PA announcements.
• Handle mail, courier deliveries, laundry coin distribution, and meeting room bookings.
• Maintain resident records, contact lists, birthday lists, and emergency information.
• Support administration through filing, data entry, printing, scanning, and invoice processing.
• Monitor office supplies, consumables, and reception equipment.
• Assist residents with basic technical issues such as DSTV, prepaid meters, and handsets.
• Support transport arrangements and report maintenance or security concerns.
• Conduct stock counts, review records, and assist with operational reporting and compliance.

Key Skills & Qualities Required

• Strong communication and customer service skills.
• Professional appearance and courteous manner.
• Good organisational and administrative ability.
• Attention to detail and confidentiality.
• Ability to multitask and handle resident concerns patiently.
• Basic computer and office equipment knowledge.
• Reliable, punctual, and proactive.

Overall Purpose of the Role 

To provide efficient reception, communication, and administrative support that helps maintain a safe, organised, and welcoming residential community environment.