Front Office & Reception (Hospitality)

Job Description

Responsibilities

Welcome guests and complete registration, check-ins and check-outs Handle enquiries, requests and concerns promptly Explain hotel facilities, services and local attractions Manage reservations, cancellations and room allocations Maintain accurate guest information in Opera Coordinate guest requirements with other departments Process payments, handle cash and maintain financial records Respond to calls, emails and invoice requests Complete end-of-day procedures and reporting Keep reception organised and presentable Follow hotel procedures and health and safety protocols

Requirements

Recognised hospitality qualification preferred 1–2 years’ receptionist experience within a 4- or 5-star hotel Proficiency in Opera and Microsoft Office essential Fluent English and excellent telephone and email etiquette Professional presentation and a friendly, calm manner Strong organisation, multitasking and attention to detail Sound financial understanding Ability to resolve difficult situations respectfully Availability for evenings, weekends and public holidays