Role Overview

This French Call Centre Quality Analyst - Night Shift Call Centre opportunity in Parktown gives the right candidate a chance to work in call centre with clear responsibilities and visible impact.

Key Responsibilities

Keep momentum on minimum 12 months customer service experience in a contact centre environment.
Take responsibility for the core day-to-day work expected of a French Call Centre Quality Analyst - Night Shift Call Centre.
Work with colleagues, customers or suppliers to keep work moving and issues visible.
Keep records, updates and handovers clear so decisions can be made with confidence.
Maintain a professional standard of delivery, communication and follow-through.

Requirements

Relevant experience in call centre or a closely related field.
Good planning habits, attention to detail and reliable follow-through.
Comfort working to agreed standards while adapting when operational needs change.