Field Technician - Electrical and Mechanical

Role Overview

A full-time, field-based Field Technician is required to assist with the installation, maintenance, servicing, and repair of cash deposit safes and related cash-management equipment at customer locations. Training and guidance will be provided while the technician develops practical field-service experience.

Responsibilities

• Install, service, maintain, and repair cash deposit safes and related equipment.
• Assist with diagnosis and troubleshooting of electrical, electronic, mechanical, and basic software-related faults.
• Perform preventative maintenance and routine equipment inspections.
• Attend customer sites to resolve service requests and technical faults.
• Provide professional customer service and basic user guidance.
• Complete accurate service reports and document work performed.
• Follow health, safety, quality, and technical procedures.
• Escalate complex technical or software issues.
• Work with technical support and internal teams to resolve service requests.
• Travel to customer locations and manage the field-service schedule.

Requirements

• Basic knowledge of electrical, electronic, mechanical, or technical systems.
• Basic troubleshooting and fault-finding ability.
• Good practical, problem-solving, communication, and customer-service skills.
• Ability to use basic hand and electrical tools.
• Good computer literacy and ability to learn technical software.
• Relevant technical qualification, trade training, N6, NQF qualification, or electronics, electrical, mechatronics, or mechanical certification is advantageous.
• Previous field-service or technical experience is advantageous but not essential.
• Valid driver's licence and reliable, roadworthy own vehicle are essential.