Role Overview

Masithuthuke Services (Pty) Ltd is hiring a Experienced Contact Centre Team Leader in Johannesburg. The role is suited to someone who can bring discipline, judgement and steady execution to contributing to a focused call centre team with practical day-to-day responsibility.

Key Responsibilities

Support the team by managing is responsible for driving performance, maintaining quality standards, and creating a positive and supportive work environment.
Take ownership of Matric (Relevant tertiary qualification or short courses in leadership, contact centre management, or coaching are advantageous).
Support the team by managing at least 2–3 years' experience as a Team Leader in a contact centre, BPO, or related environment.
Take responsibility for the core day-to-day work expected of a Experienced Contact Centre Team Leader.
Work with colleagues, customers or suppliers to keep work moving and issues visible.

Requirements

2 to 3 years of relevant experience
A practical working style with the ability to prioritise when several tasks compete.
A professional approach to deadlines, service quality and daily priorities.
Relevant qualifications or certifications will strengthen the application where required by the employer.