Role Overview

This Emergency Resource Officer opportunity in Gauteng gives the right candidate a chance to work in call centre with clear responsibilities and visible impact.

Key Responsibilities

Support the team by managing perform general contact centre administration duties.
Support the team by managing post-matric 1-year Contact Centre qualification (NQF Level 5).
Support the team by managing minimum 2 years' experience in a contact centre or customer service environment.
Take responsibility for the core day-to-day work expected of a Emergency Resource Officer.
Work with colleagues, customers or suppliers to keep work moving and issues visible.

Requirements

2 years of relevant experience
Good planning habits, attention to detail and reliable follow-through.
Comfort working to agreed standards while adapting when operational needs change.
Relevant qualifications or certifications will strengthen the application where required by the employer.