Synopsis

A successful and growing e-commerce business is seeking an experienced E-Commerce Marketplace Key Account Manager to manage and expand its presence across online marketplace platforms.

This is a commercial e-commerce role, not an administrative position. The successful candidate will take ownership of existing marketplace accounts, improve marketplace performance, increase sales and identify opportunities to expand onto additional platforms.

Key Responsibilities

Take ownership of the company’s performance across all e-commerce marketplace platforms.
Manage and grow existing marketplace accounts.
Identify and establish suitable new marketplace accounts.
Develop and optimise product listings, including:
Titles
Descriptions
Specifications
Keywords
Imagery
Pricing
Other relevant content
Benchmark product listings, pricing and product presentation against leading local and international competitors.
Monitor and analyse:
Product rankings
Traffic
Conversion rates
Sales
Returns
Customer reviews
Overall account performance
Understand and manage the back-end systems used by major marketplace platforms.
Plan promotions and pricing strategies while protecting margins and profitability.
Analyse sales patterns and prepare accurate stock forecasts.
Identify fast-moving, slow-moving and out-of-stock products before they negatively impact sales.
Produce regular reports covering:
Sales
Margins
Marketplace performance
Inventory requirements
Growth opportunities
Manage and review the work of the E-Commerce Administrator.
Resolve marketplace issues relating to:
Listings
Orders
Stock
Pricing
Content
Account performance
Work closely with buying, marketing, operations and finance teams to improve overall e-commerce performance.
Continuously test, analyse and improve marketplace performance to maximise conversion and profitability.

Qualifications / Minimum Requirements

Minimum 2 years’ hands-on experience managing e-commerce marketplace accounts.
Previous experience as a:
Key Account Manager
Marketplace Manager
E-Commerce Manager
Similar commercial e-commerce professional
Deep working knowledge of the back-end systems used by major marketplace platforms.
Demonstrable experience improving product listings and increasing marketplace sales.
Strong numerical and analytical ability.
Proven ability to analyse sales data and forecast stock requirements.
Strong commercial understanding of:
Pricing
Margins
Promotions
Profitability
Strong competitor research and benchmarking skills.
Ability to identify problems and opportunities independently without waiting to be instructed.
Strong Excel and reporting skills.
High standards, sound commercial judgement and strong attention to detail.

Advantageous

Previous experience supervising or directing an E-Commerce Administrator.
Experience managing multiple marketplace platforms simultaneously.
Experience with marketplace optimisation, conversion improvement and product performance analysis.
Strong understanding of e-commerce reporting and performance metrics.
You are an experienced e-commerce professional with hands-on marketplace management experience.
You understand that successful marketplace performance requires more than simply uploading products.
You are highly analytical and able to identify exactly what is preventing a product listing from performing at its full potential.
You are commercially minded and understand the relationship between:
Pricing
Product presentation
Traffic
Conversion
Stock availability
Margins
Profitability
You are proactive and constantly look for ways to improve marketplace performance.
You are confident conducting competitor benchmarking and using data to make commercial decisions.
You are comfortable managing an E-Commerce Administrator and taking ownership of the overall marketplace function.
You have high standards, strong attention to detail and the ability to work independently.
You enjoy working in a fast-paced e-commerce environment where your decisions can have a direct impact on sales and profitability.

Interested?

Candidates should submit their CV together with a short summary outlining:

The marketplaces they have managed.
The size or complexity of the e-commerce accounts they have been responsible for.
Examples of product listings or marketplace performance they have improved.
The reports, systems and performance measures they currently use.

Applications without hands-on marketplace management experience will not be considered.