Our client is seeking a commercially driven and detail-oriented E-Commerce & Digital Marketplace Specialist to manage and grow its online sales channels and digital marketplace presence. The successful candidate will be responsible for optimising e-commerce platforms, driving online sales performance, enhancing the customer journey, and ensuring accurate product listings across multiple digital channels. This role requires a proactive individual with strong analytical skills, digital commerce expertise, and a passion for delivering an exceptional online customer experience.

KEY RESPONSIBILITIES:

Manage and maintain all e-commerce platforms and online marketplaces, ensuring they are fully functional, up to date, and commercially optimised
Oversee product uploads, categorisation, pricing, stock availability, promotional activities, and content accuracy across all digital platforms
Manage marketplace performance on platforms such as Takealot and other third-party online retailers
Optimise product listings through effective product descriptions, keywords, SEO, imagery, and enhanced content
Monitor marketplace rankings, visibility, and sales performance, identifying opportunities to improve online growth
Maintain and update company-owned e-commerce websites, ensuring they remain user-friendly, mobile responsive, and aligned with brand standards
Coordinate homepage updates, banners, product launches, promotions, and seasonal campaigns
Execute digital merchandising strategies to ensure consistent brand presentation across all online platforms
Support digital marketing campaigns, product launches, promotions, online activations, and clearance initiatives
Track and analyse online sales, conversion rates, customer behaviour, website traffic, marketplace performance, and campaign return on investment (ROI)Prepare regular performance reports and provide insights to support business decisions and continuous improvement
Monitor competitor activity, industry trends, and emerging digital commerce opportunities
Work closely with Sales, Marketing, Customer Service, Warehouse, Supply Chain, and Finance teams to ensure seamless online operations
Monitor online inventory levels, support forecasting activities, and minimise stock discrepancies and overselling
Review customer feedback, online reviews, and service issues, ensuring prompt resolution and continuous improvement of the customer experience
Identify opportunities to improve digital processes, customer engagement, and long-term e-commerce growth strategies

REQUIREMENTS:

2–3 years' experience in e-commerce, digital marketplace management, or a similar role preferred
Experience managing online retail platforms and digital marketplaces
Strong understanding of e-commerce operations, online merchandising, and digital sales optimisation
Experience with marketplace platforms such as Takealot Seller Portal is advantageous
Experience using WordPress, WooCommerce, or similar e-commerce platforms is advantageous
Knowledge of SEO, digital merchandising, and online product optimisation
Experience with Google Analytics, Meta Business Suite, and reporting tools is advantageous
Experience within sports retail, activewear, consumer goods, or a related retail distribution environment is advantageous
Strong analytical, commercial, and problem-solving skills
Excellent organisational skills with a high level of attention to detail
Proficient in Microsoft Excel and reporting
Strong communication and stakeholder management skills
Ability to work independently in a fast-paced, deadline-driven environment
A proactive, results-driven mindset with a passion for digital commerce and delivering an exceptional customer experience