Director of Engineering and Customer Success

Role Overview

Lead a team of engineering and customer-success professionals in a permanent, in-office senior leadership role combining technical leadership, software engineering, customer implementation and commercial delivery.

Key Responsibilities

• Lead and develop a team of more than 12 engineering and customer-success professionals.
• Oversee software engineering, embedded payment solutions, integrations and technical delivery.
• Manage customer implementations, UAT, go-live and post-deployment support.
• Act as the senior technical escalation point for key customers.
• Build strong relationships with banking and enterprise customers.
• Ensure technical delivery meets customer and commercial requirements.
• Partner with Sales on solution design, proposals and new business opportunities.
• Drive engineering best practices, processes and continuous improvement.

Requirements

• More than ten years' experience in software engineering, technical delivery or engineering leadership.
• Strong technical background in software development, embedded systems or networking.
• Proven experience managing engineering or technical teams of ten or more people.
• Experience with complex software implementations, integrations and UAT.
• Strong customer-facing experience, preferably in payments, fintech, banking or enterprise technology.
• Ability to engage at software, code and architecture level.
• Experience with Jira, Jenkins and similar engineering tools.
• Strong communication, leadership and commercial skills.
• Bachelor's degree in Computer Science, Engineering or a related field.
• Payment-terminal or embedded-payment experience is advantageous.