Introduction

We are seeking an experienced and dynamic Deputy General Manager to support the General Manager in overseeing the day-to-day operations of a leading coastal resort. This is a hands-on leadership role requiring a hospitality professional with broad operational expertise, strong people management skills, and a passion for delivering exceptional guest experiences.

The successful candidate will play a key role in driving operational excellence, maintaining high service standards, leading departmental teams, and ensuring the smooth running of all resort operations.

Duties & Responsibilities

Assist the General Manager in the overall management and operation of the resort.
Lead and support departmental managers to achieve operational and financial objectives.
Ensure exceptional guest service standards are consistently maintained across all departments.
Drive operational efficiency while maintaining quality and profitability.
Oversee hotel operations including Front Office, Housekeeping, Food & Beverage, Maintenance, Security, and other operational departments.
Monitor and maintain compliance with company policies, health and safety standards, and statutory regulations.
Support the planning and execution of maintenance programmes and capital improvement projects.
Develop, coach, and mentor management and operational teams.
Foster a culture of accountability, teamwork, and continuous improvement.
Address guest concerns promptly and professionally, ensuring high levels of guest satisfaction.
Assist with budgeting, cost control, stock management, and operational reporting.
Act as the General Manager in their absence.

Desired Experience & Qualification

Minimum of 5 years' senior management experience within the hotel or resort industry.
Demonstrated career progression from operational roles into senior management.
Extensive exposure to multiple hotel departments, including but not limited to Front Office, Housekeeping, Food & Beverage, Maintenance, and Guest Services.
Practical experience in hotel maintenance and overall property operations.
Proven ability to manage large teams and multiple departments simultaneously.
Strong understanding of hotel financial management and operational performance.
Excellent leadership, communication, and interpersonal skills.
Ability to work in a fast-paced hospitality environment and make sound operational decisions.
Be based in Ballito or surrounding areas. Accommodation may be considered for an exceptional candidate.
Have a proven track record of leading multidisciplinary hotel operations.
Be a confident, mature, and assertive leader who can drive performance and hold teams accountable.
Be hands-on and willing to assist operationally whenever required.
Be energetic, approachable, and passionate about hospitality.
Demonstrate a genuine commitment to delivering exceptional guest experiences while building strong relationships with staff.
Be highly organised, adaptable, and solutions-driven.

Key Competencies

Leadership and team development
Operational excellence
Financial and commercial awareness
Strategic thinking
Problem-solving and decision-making
Guest service excellence
Conflict resolution
Accountability and performance management
Communication and relationship building
Attention to detail

A competitive salary package will be offered based on the successful candidate's qualifications and experience. Accommodation may be considered for an exceptional candidate where appropriate.