Role Overview

The Debtors Clerk will manage the accounts receivable process within the finance team, supporting timely collection of outstanding debts, accurate financial records, and customer service on account queries.

Responsibilities

Initiate and manage collection efforts for overdue accounts.
Contact customers by phone, email, or in person regarding outstanding invoices.
Negotiate payment plans and settlements where appropriate.
Monitor the accounts receivable ageing report.
Ensure accurate and timely customer invoicing.
Review and reconcile customer accounts and resolve discrepancies.
Prepare reports on receivables status, ageing analysis, and collection metrics.
Analyse payment trends and advise management on potential risks.
Respond to billing and payment queries and maintain strong customer relationships.
Maintain accurate transaction records and organised supporting documentation.
Work with sales and finance teams on account issues, reporting, compliance, and process improvements.
Assist with policies and procedures for credit and collections.

Requirements

At least 2 years' experience as a Debtors Controller in the services industry.
Experience managing approximately 500 customers and 3,000 billing events.
Understanding of accounting principles and accounts receivable processes.
Proficiency in accounting software such as QuickBooks, SAP, or Oracle and Microsoft Office, especially Excel.
Strong communication, analytical, problem-solving, accuracy, and record-keeping skills.
A relevant finance, accounting, or related qualification is preferred.
Credit management or accounts receivable certification is advantageous.