About the Role

We are looking for a professional and results-driven Debt Collector to recover outstanding payments while maintaining positive customer relationships. You will contact clients regarding overdue accounts, negotiate repayment arrangements, and ensure collections are handled in accordance with company policies and legal regulations.

What You'll Do

Contact customers regarding overdue accounts via phone, email, or written correspondence
Negotiate payment arrangements and settlement agreements
Monitor outstanding accounts and follow up on unpaid balances
Maintain accurate records of customer interactions and payment commitments
Resolve customer queries and disputes professionally
Ensure compliance with debt collection laws, regulations, and company policies
Prepare collection reports and update account information
Work towards individual and team collection targets

Requirements

Matric certificate (minimum requirement)
Previous experience in debt collection, credit control, customer service, or a similar role is preferred
Strong negotiation and communication skills
Excellent problem-solving and conflict resolution abilities
Ability to remain professional when handling difficult conversations
Basic computer literacy and experience with debt collection or CRM software is advantageous
Strong attention to detail and organisational skills

Key Skills

✔ Debt Collection

✔ Negotiation Skills

✔ Customer Service

✔ Conflict Resolution

✔ Communication Skills

✔ Record Keeping

✔ Time Management