Role Overview

Capitec Bank LTD needs a CX Lead who can step into a practical role in Stellenbosch. A key part of the work involves CX Lead Assuming end-to-end ownership for all CX related aspects of specifically allocated channels (Branch, BSC, Digital, Insights), and lead the application of the best CX practi.

Key Responsibilities

Take ownership of A relevant tertiary qualification in Industrial Engineering or Business Management.
Keep momentum on facilitation and stakeholder management.
Support the team by managing act as the "voice of the client", influencing business decisions with insights into client needs, behaviours, and pain points.
Take responsibility for the core day-to-day work expected of a CX Lead.
Work with colleagues, customers or suppliers to keep work moving and issues visible.

Requirements

Enough hands-on experience to understand the pace and standards of business management work.
Clear communication and the confidence to work with different stakeholders.
Sound judgement, ownership of assigned work and willingness to solve problems properly.
Relevant qualifications or certifications will strengthen the application where required by the employer.