Introduction

Our client is seeking a Customer Support Agent to join their team in Johannesburg. This position plays an important role in supporting daily business operations and ensuring that clients or internal stakeholders receive efficient service. The successful candidate will contribute to maintaining accuracy, responsiveness, and professionalism within a busy operational environment. The organisation values individuals who communicate clearly, follow structured processes, and deliver reliable outcomes. This role offers the opportunity to strengthen operational skills while working within a collaborative team environment. Candidates who demonstrate strong organisation, attention to detail, and a proactive work ethic will thrive in this position.

Duties & Responsibilities

Handle inbound or outbound customer calls in a professional manner.
Provide accurate information regarding services, products, or support queries.
Capture and maintain customer information within CRM systems.
Resolve routine customer issues and escalate complex queries appropriately.
Meet call centre performance targets and service standards.
Follow approved call scripts, service processes, and compliance procedures.
Document interactions clearly within internal systems.
Collaborate with supervisors and support teams to improve customer outcomes.

Desired Experience & Qualification

Matric / Grade 12 is essential.
Relevant diploma or certificate advantageous.
Strong written and verbal communication skills.
Computer literacy including Microsoft Office.
Good organisational skills and attention to detail.
Ability to work both independently and within a team.
Previous experience in a call centre or customer service environment advantageous.
Ability to handle high call volumes while maintaining service quality.