Role Overview

Katope ITM (Pty)Ltd is recruiting for a Customer Support Agent in Cape Town. This role sits in Admin, Office & Business Support and is suited to someone who can contribute with discipline, sound judgement and practical delivery.

Key Responsibilities

ITM KATOPE is recruiting on behalf of its client for the position of Customer Support Agent based in Cape Town.
Provide first-level customer support and acknowledge receipt of requests where required.
The successful candidates will be responsible for managing first-level customer requests and declarations, ensuring that all information received is complete, accurate, and processed according to company procedures.
The role requires strong customer service skills, excellent administrative capabilities, and the ability to work with ERP systems and AI-assisted tools to process and validate customer information.

Requirements

Relevant experience in a similar role or closely related environment.
Clear communication, good organisation and reliable follow-through.
A practical working style with attention to detail and service quality.
Comfort with the systems, tools or technical platforms mentioned in the source role.