Role Overview

Adapt IT (Pty) Ltd is hiring a Customer Success Manager in Cape Town. The role is suited to someone who can bring discipline, judgement and steady execution to building, supporting or improving systems that people rely on every day.

Key Responsibilities

Take responsibility for the core day-to-day work expected of a Customer Success Manager.
Work with colleagues, customers or suppliers to keep work moving and issues visible.
Keep records, updates and handovers clear so decisions can be made with confidence.
Maintain a professional standard of delivery, communication and follow-through.
Spot risks early and escalate practical issues before they become blockers.

Requirements

Relevant experience in hospitality or a closely related field.
Good planning habits, attention to detail and reliable follow-through.
Comfort working to agreed standards while adapting when operational needs change.