Role Overview

Overberg Personnel needs a Customer Service Retention Specialist who can step into a practical role in Remote. A key part of the work involves Customer Service Retention Specialist Diploma or degree in Marketing or Business Management preferred.

Key Responsibilities

Take ownership of Key accounts management experience will be an advantage.
Take responsibility for the core day-to-day work expected of a Customer Service Retention Specialist.
Work with colleagues, customers or suppliers to keep work moving and issues visible.
Keep records, updates and handovers clear so decisions can be made with confidence.
Maintain a professional standard of delivery, communication and follow-through.

Requirements

Enough hands-on experience to understand the pace and standards of business management work.
Clear communication and the confidence to work with different stakeholders.
Sound judgement, ownership of assigned work and willingness to solve problems properly.
Relevant qualifications or certifications will strengthen the application where required by the employer.