Role Overview

Staff Solutions needs a Customer Service Representative who can step into a practical role in Johannesburg. A key part of the work involves Customer Service Representative The successful candidate will manage commercial vehicle breakdowns, coordinate repairs with and workshops, and provide exceptional customer support .

Key Responsibilities

Support the team by managing manage high volumes of customer calls, emails, WhatsApp messages, breakdowns, and service requests.
Take ownership of Maintain accurate records of customer interactions, service updates, and call logs.
Support the team by managing support call centre management when required.
Take responsibility for the core day-to-day work expected of a Customer Service Representative.
Work with colleagues, customers or suppliers to keep work moving and issues visible.

Requirements

5 years of relevant experience
Clear communication and the confidence to work with different stakeholders.
Sound judgement, ownership of assigned work and willingness to solve problems properly.
Comfort with the systems, tools or technical platforms mentioned in the source role.