Role Overview

This Customer Service Representative opportunity in Isando (Johannesburg) gives the right candidate a chance to work in call centre with clear responsibilities and visible impact.

Key Responsibilities

Keep momentum on proven track record of handling calls volumes and working under pressure.
Keep momentum on attend to high call volumes, WhatsApp efficiently while multitasking across various customer queries, and breakdowns and requests.
Keep momentum on support managers and supervisor in the call centre when and were requested within the scope of the policy.
Take responsibility for the core day-to-day work expected of a Customer Service Representative.
Work with colleagues, customers or suppliers to keep work moving and issues visible.

Requirements

5 years of relevant experience
Clear communication and the confidence to work with different stakeholders.
Sound judgement, ownership of assigned work and willingness to solve problems properly.
Comfort with the systems, tools or technical platforms mentioned in the source role.