Role Overview

Zeal HR is hiring a Customer Service Representative in Woodmead. The role is suited to someone who can bring discipline, judgement and steady execution to contributing to a focused call centre team with practical day-to-day responsibility.

Key Responsibilities

Support the team by managing manage incoming calls and emails in a professional and efficient manner.
Support the team by managing previous call centre experience (highly advantageous).
Take responsibility for the core day-to-day work expected of a Customer Service Representative.
Work with colleagues, customers or suppliers to keep work moving and issues visible.
Keep records, updates and handovers clear so decisions can be made with confidence.

Requirements

Enough hands-on experience to understand the pace and standards of call centre work.
Clear communication and the confidence to work with different stakeholders.
Sound judgement, ownership of assigned work and willingness to solve problems properly.