Customer Service Representative

About the Role

Deliver helpful, efficient support to customers across telephone, email and digital service channels.

Key Responsibilities

• Resolve product, account and service enquiries
• Log interactions and follow cases through to resolution
• Escalate complaints and operational risks appropriately
• Meet quality, response-time and customer-satisfaction targets

Requirements

• Grade 12 certificate
• At least 1 year of contact-centre or customer-service experience
• Clear spoken and written English
• Computer literacy and accurate data capture
• Availability for scheduled shifts where required

Why Join FutCareers

You will join a collaborative, delivery-focused team with meaningful work, clear performance expectations and opportunities to grow your capability.

Application Information

Please submit an up-to-date CV that clearly demonstrates how you meet the stated requirements. Shortlisted applicants may be asked to complete role-relevant assessments and reference checks.