Role Overview

MPRTC Recruitment needs a CUSTOMER SERVICE REPRESENTATIVE / BREAKDOWN COORDINATOR (SPARTAN) who can step into a practical role in JHB - Eastern Suburbs. A key part of the work involves CUSTOMER SERVICE REPRESENTATIVE / BREAKDOWN COORDINATOR (SPARTAN) Minimum 5 years' experience in a call centre, customer service, breakdown coordination, or service advisor role.

Key Responsibilities

Take ownership of Proven ability to handle high call volumes and work effectively under pressure.
Take responsibility for the core day-to-day work expected of a CUSTOMER SERVICE REPRESENTATIVE / BREAKDOWN COORDINATOR (SPARTAN).
Work with colleagues, customers or suppliers to keep work moving and issues visible.
Keep records, updates and handovers clear so decisions can be made with confidence.
Maintain a professional standard of delivery, communication and follow-through.

Requirements

5 years of relevant experience
Good planning habits, attention to detail and reliable follow-through.
Comfort working to agreed standards while adapting when operational needs change.