Role Overview

Pick n Pay Retailers (Pty) Ltd is hiring a Customer Service Manager in Northern Region. The role is suited to someone who can bring discipline, judgement and steady execution to contributing to a focused design services team with practical day-to-day responsibility.

Key Responsibilities

Support the team by managing we're looking for a dynamic Customer Service Managers to lead the way in creating a store environment where service excellence, teamwork, and community impact thrives.
Keep momentum on 2–3 years' frontline, face-to-face customer service experience.
Support the team by managing lead by example to deliver outstanding customer service daily.
Take responsibility for the core day-to-day work expected of a Customer Service Manager.
Work with colleagues, customers or suppliers to keep work moving and issues visible.

Requirements

2 to 3 years of relevant experience
Good planning habits, attention to detail and reliable follow-through.
Comfort working to agreed standards while adapting when operational needs change.
Comfort with the systems, tools or technical platforms mentioned in the source role.