We are urgently looking for a Customer Service Controller (CSD Controller) – Logistics to manage client communication, coordinate shipments, and ensure seamless execution of import and export deliveries.

Requirements

Proven experience in the logistics/freight forwarding industry (critical)
Strong knowledge of imports, exports, and container handling
Hands-on experience with the Navis system and port operations
Ability to work under pressure and handle long working hours
Strong communication and client relationship skills
Ability to multitask and manage multiple shipments simultaneously
Team player with a proactive and energetic attitude
High attention to detail and strong organizational skills
Experience in this field is critical

Key Responsibilities:

Communicate with existing clients daily to secure new shipments and deliveries
Provide continuous updates on shipment progress, delays, and delivery status
Maintain strong client relationships through proactive service and feedback
Plan daily shipments and deliveries in line with company procedures
Coordinate container movements for imports and exports
Ensure all planning is executed accurately and timeously
Work closely with operations, transporters, and port authorities
Handle import and export processes from start to finish
Manage container tracking and movement through the port
Liaise with shipping lines, depots, and terminals
Ensure compliance with port and customs requirements
Experience working with Navis system and port-related systems is essential
Track containers through port systems and ensure updates are accurate
Resolve operational issues related to port delays or releases
Compile and submit daily sales and operations reports to management
Close off files and complete delivery/job documentation accurately
Maintain proper record-keeping of all shipments and client interactions
Follow up on all deliveries to ensure successful completion
Resolve delays, discrepancies, and operational challenges quickly
Escalate issues where necessary and ensure corrective action