Role Overview

HBZ Bank Limited needs a Customer Service Consultant who can step into a practical role in Pietermaritzburg. A key part of the work involves Customer Service Consultant We are looking for a professional and detail-oriented individual who is confident engaging with customers and committed to delivering excellent service .

Key Responsibilities

Keep momentum on handling of Customer queries relating to all General Banking Services and Add‐Value Services, web banking and debit cards.
Support the team by managing minimum of 3 years' banking experience, preferably in a similar position.
Take responsibility for the core day-to-day work expected of a Customer Service Consultant.
Work with colleagues, customers or suppliers to keep work moving and issues visible.
Keep records, updates and handovers clear so decisions can be made with confidence.

Requirements

3 years of relevant experience
A practical working style with the ability to prioritise when several tasks compete.
A professional approach to deadlines, service quality and daily priorities.
Comfort with the systems, tools or technical platforms mentioned in the source role.