Role Overview

Helderberg Personnel needs a Customer Service Consultant who can step into a practical role in Bellville. A key part of the work involves Customer Service Consultant Grade 12 and at least 2 years' experience in a call centre /customer support environment.

Key Responsibilities

Take responsibility for the core day-to-day work expected of a Customer Service Consultant.
Work with colleagues, customers or suppliers to keep work moving and issues visible.
Keep records, updates and handovers clear so decisions can be made with confidence.
Maintain a professional standard of delivery, communication and follow-through.
Spot risks early and escalate practical issues before they become blockers.

Requirements

2 years of relevant experience
A practical working style with the ability to prioritise when several tasks compete.
A professional approach to deadlines, service quality and daily priorities.