Our client is seeking a Customer Service Consultant responsible for maintaining strong customer relationships through effective service delivery, supporting Account Managers with daily operational tasks to retain and grow client portfolios, and ensuring prompt resolution of escalated client queries within reasonable timeframes. The role also involves identifying and passing on sales leads to Key Account Managers and contributing to overall client satisfaction and portfolio growth.

KEY RESPONSIBILITIES include the following. Other duties may be assigned.

Ensures that the service offering provided satisfies customers’ needs and identifies leads across their allocated Account Managers Portfolios.
Resolve all enquiries or queries escalated to you by your Account Managers within a reasonable timeframe.
Ensure that your portfolio is sufficiently serviced to ensure customer satisfaction.
Ensure that clients’ portfolios data integrity is accurately maintained.
Assists with preparing and presenting business proposals to both existing and new potential customers.
Maintains close relationships with the Account Managers in order to capitalise on opportunities identified.
Maintain in-depth knowledge of the organisation’s product and service offerings, including digital, SAAS, and physical solutions.
Ensures effective management of documentation and records as defined within the customer’s document retention strategy by informing customers of past due dates.
Deals with, resolves and reports on issues, concerns and complaints as relates to your portfolio or allocated clients.

MINIMUM QUALIFICATIONS, EXPERIENCE and KNOWLEDGE:

The requirements listed below are representative of the knowledge, skill, and/or ability required.

B Degree in Sales/ Business Administration/Customer Relationship /Marketing Management
At least 3-6 years of solid knowledge of Sales, Channel and Consumer Marketing functions, Logistics or Supply Chain
Excellent command of the English language
Must have excellent communication and interpersonal skills
Must pay attention to detail
Must be focused on achieving results
Must be a team player
Must have business acumen and be able to communicate at all levels
Must be highly computer literate
Demonstrate excellent organisational skills
Must have valid driver’s licence with own transport

BEHAVIOURAL COMPETENCIES

Essential Competencies:

Relating & Networking
Presenting & Communicating Information
Writing & Reporting
Planning & Organising
Delivering Results & Meeting Customer Expectations
Following Instructions & Procedures
Adapting & Responding to Change
Coping with Pressures & Setbacks
Working with People (Relationship building Business)
Target Driven

Desirable Competencies:

Applying Expertise & Technology
Learning & Researching
Entrepreneurial & Commercial Thinking
Territory Planning
Inspire Action on Debtors
Time Management (Response Time)
Adhere to timelines
Discipline and Organise Reports

*ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED*