Role Overview

Concentrix SA (Pty) Ltd needs a Customer Service Advisor role HMK who can step into a practical role in Cape Town. A key part of the work involves Customer Service Advisor role HMK Have at least 8 months experience working in an international BPO contact center customer service environment (essential).

Key Responsibilities

Take responsibility for the core day-to-day work expected of a Customer Service Advisor role HMK.
Work with colleagues, customers or suppliers to keep work moving and issues visible.
Keep records, updates and handovers clear so decisions can be made with confidence.
Maintain a professional standard of delivery, communication and follow-through.
Spot risks early and escalate practical issues before they become blockers.

Requirements

Enough hands-on experience to understand the pace and standards of call centre work.
Clear communication and the confidence to work with different stakeholders.
Sound judgement, ownership of assigned work and willingness to solve problems properly.