Role Overview

Concentrix SA (Pty) Ltd needs a Customer Service Advisor who can step into a practical role in Durban. A key part of the work involves Customer Service Advisor Minimum 6 months of contact centre experience working in a customer service role.

Key Responsibilities

Keep momentum on understanding of the Call Centre industry.
Take responsibility for the core day-to-day work expected of a Customer Service Advisor.
Work with colleagues, customers or suppliers to keep work moving and issues visible.
Keep records, updates and handovers clear so decisions can be made with confidence.
Maintain a professional standard of delivery, communication and follow-through.

Requirements

Relevant experience in call centre or a closely related field.
Good planning habits, attention to detail and reliable follow-through.
Comfort working to agreed standards while adapting when operational needs change.