My client, a well-established manufacturer in the automotive sector, is looking for a proactive and customer-focused Customer Liaison Officer to join their Sales & Marketing team in Bloemfontein (Freestate).

Reporting to the Industrial Business Development Manager.

Key Responsibilities:

Deliver professional, efficient, and courteous service to customers via telephone and email.
Resolve customer queries promptly, aiming for first-time resolution wherever possible.
Process customer orders accurately using SAP while ensuring stock availability and customer credit status.
Coordinate closely with Business Representatives, Warehouse, Distribution, and Logistics teams to ensure timely order fulfilment.
Keep customers informed regarding order status, delivery schedules, and any delays.
Process customer claims, returns, rotations, and check-and-charge transactions in accordance with company procedures.
Prepare quotations and respond to ad hoc customer requests.
Maintain accurate customer records, calling schedules, and order documentation.
Build strong working relationships with both internal departments and external customers.
Ensure compliance with company policies, procedures, and quality standards.
Assist with cost control by minimising errors, reducing waste, and supporting efficient resource utilisation.

Minimum Requirements:

Certificate in Customer Service, Marketing, Exports, or a related qualification (NQF 5).
Up to 3 years' customer service or Customer Liaison experience within a manufacturing environment.
Experience processing customer orders and handling customer queries.
Computer literate with strong MS Office skills.
Working knowledge of SAP is essential.
Excellent telephone etiquette and professional communication skills.
Strong administrative skills with exceptional attention to detail.

Behavioural Competencies:

Customer-focused with a service-driven attitude.
Excellent verbal and written communication skills.
Strong problem-solving and analytical ability.
Proactive and action oriented.
Well organised with good planning and time management skills.
Flexible and adaptable in a fast-paced environment.
Resilient and able to remain calm under pressure.
High levels of accuracy, integrity, and accountability.
Strong team player with the ability to build positive working relationships.