Customer-focused Service Representative

Woodmead, Johannesburg (Full-Time, On-Site)

Salary: Up to R8 500 per month

Our client based in Woodmead is looking for a customer-focused Service Representative to join their team. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and can handle customer interactions with professionalism and empathy.

Key Responsibilities

• Manage incoming calls and emails in a professional and efficient manner
• Identify customer needs and provide appropriate solutions
• Deliver accurate information using internal systems
• Resolve customer queries and complaints promptly, ensuring follow-through
• Meet daily productivity targets, service levels, and quality standards
• Accurately capture and maintain customer records on company systems
• Escalate complex issues where necessary
• Collaborate with internal teams to resolve product or service challenges

What We’re Looking For

• Previous call centre experience (highly advantageous)
• Strong communication skills with the ability to de-escalate difficult situations
• High levels of emotional intelligence and resilience
• Ability to work under pressure and manage time effectively
• Strong attention to detail and problem-solving skills
• Positive, customer-first attitude

Minimum Requirements

• Matric (essential)
• Relevant qualification in Customer Service or Business Administration (advantageous)
• Fluent in English
• Computer literate (Intermediate MS Office skills)

If you’re someone who can stay calm under pressure, enjoys helping customers, and wants to grow within a structured support environment — this role is for you.